Effective Date: December 1, 2016
Prior Versions: None.
Use of VideosWhen you use Mentora, you record your video responses to role-play challenges. Your videos are uploaded to our secure video server and are viewed by your peers and supervisors to give feedback and in turn, you view videos of your peers and give them feedback. We will use your video responses within your own classroom or group and for our internal research purposes only. If we want to use your videos in any other way, we will obtain your written permission before doing so. Generally, your videos are stored temporarily and only for purposes of using Mentora, and they will be permanently deleted approximately one year after you are no longer authorized to use Mentora.
Use of Email AddressesWe may use your name and email address to contact you with important information, required notices, and key communications about Mentora and IPL’s educational programs. You will always have the option to unsubscribe to IPL’s emails. We will never sell or lease your email to third parties
User-Provided DataThe authorized user of Mentora creates certain data, such as self-recorded videos of the user, written texts, and other recorded responses and content (“User-Provided Data”). Your User-Provided Data will generally be deleted approximately one (1) year after you are no longer authorized to use Mentora. If you’d like us to delete User-Provided data sooner than that that, please contact us at firstname.lastname@example.org and we will use best efforts to respond within 48 hours. Please note that some or all of the User-Provided Data may be required in order for Mentora to function properly.
Automatically-Collected DataMentora also collects certain information automatically, including the following:
• Login Timestamp
• IP Address
• Video upload Timestamp
• Duration of video recorded
• Feedback provided by user: quantitative and qualitative
• Device type and Operating System information
• Usage data - (“Automatically-Collected Data”). Such information will help us to continue to improve the Mentora platform and provide the best end-user experience to participants. We will retain Automatically-Collected Data for up to 12 months and thereafter delete or store it in aggregate for archival purposes.
Loss of DataIn administering Mentora, IPL may delete Data at any time, whether for storage or other reasons. Data may also be lost through human or computer error. IPL will not be responsible for any loss of Data.
VendorsIPL relies on vetted and trustworthy third-party vendors to provide much of the data storage and usage requirements for Mentora. User-provided videos, including related content, are stored with Kaltura Inc. http://corp.kaltura.com/. Information is transmitted to Kaltura over HTTPS, an encrypted protocol. The information stored within Kaltura is stored behind credentials and can be delivered to customers over HTTPS as well, securing encryption on outgoing traffic. IPL is working with Kaltura to meet the highest standards of safely storing and transmitting video and other data using state-of-the-art technology and encryption.
All Data, other than videos stored at Kaltura, is stored in Microsoft Azure. https://azure.microsoft.com/en-us. Microsoft states that it has made an industry-leading commitment to the protection and privacy of its clients’ data. Microsoft was the first cloud provider recognized by the European Union’s data protection authorities for its commitment to rigorous EU privacy laws. Microsoft was also the first major cloud provider to adopt the new international cloud privacy standard, ISO 27018.
IPL may change what vendors it uses in connection with Mentora. IPL will perform due diligence on any new vendors that it uses, and make sure they meet the highest quality of professional and security standards.
SecurityWe take safeguarding the confidentiality of your information very seriously. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve Mentora. Please be aware that, although we endeavor to provide reasonable and good security for information we process and maintain, no security system can prevent all potential security breaches. In general, IPL does not store sensitive information such as social security numbers or credit card information.
Contact usIf you have any questions regarding privacy while using Mentora, or have questions about our practices, please contact us via email at email@example.com.