Challenge
A Big Four accounting firm approached us to design a leadership program for their junior staff—a millennial population—to develop their interpersonal skills. The internal Learning & Development team wanted to provide these up-and-coming leaders with access to learning opportunities that were previously only available to their managers and senior managers.
We designed an experiential learning journey rooted in the science of learning that would lead to immediate application and improvement of their interpersonal skills in the workplace.
Solution
We designed a program that drew on our work and research on Mastering Difficult Conversations.
The learning journey included:
Impact
As a result of this learning journey, IPL was able to get:
100%
of the young leaders who were highly engaged in role-play exercises, to derive measurable improvement in difficult conversation techniques such as Disarming, Empathizing and Self-Expression
78%
increase in these young leaders’ comfort in engaging in difficult conversations instead of avoiding them