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Big Four Accounting Firm Case Study



Our client provided leadership training to managers and above, but did not have adequate programs to offer leadership training for junior staff, particularly millennials clamoring for similar training opportunities. This client chose IPL because of our unique inner-mastery outer-impact approach to difficult conversations, our digital offerings in Mentora (mobile access anytime, anywhere), and our deep grounding in the science of learning.

increase in comfort engaging in difficult conversations
(prior to the class, many participants were avoiding such conversations)
of participants who were highly engaged in role plays
saw a measured improvement in difficult conversation
skills such as Disarming, Empathizing and Self-Expression


Through Mentora, our digital learning platform, we offered this client a class called Mastering Difficult Conversations spaced out over six weeks. The class included role-play challenges with peer feedback, real-life practice missions and knowledge checks. Through a mix of learning, self-testing and real-time feedback, Mentora allowed junior staff to improve their skills in a risk-free environment with their own peers.